Online Chat Agent Job at Amend Treatment, Los Angeles, CA

  • Amend Treatment
  • Los Angeles, CA

Job Description

Job Description

Position: Online Chat Agent

Organization: Amend Treatment

About the Organization: Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.

Job Responsibilities:

  • Provide online chat support to individuals seeking information about mental health treatment options.
  • Answer inquiries about Amend Treatment programs services and admissions process.
  • Engage with website visitors in a professional and empathetic manner to provide support and guidance.
  • Assist potential clients in scheduling assessments and appointments with treatment specialists.
  • Document and maintain accurate records of online chat interactions.
  • Collaborate with the admissions team to ensure a seamless transition for individuals seeking treatment.

Essential Qualifications:

  • Strong communication skills both written and verbal.
  • Empathetic and compassionate approach to supporting individuals in crisis.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic knowledge of mental health conditions and treatment options.
  • Proficiency in using online chat platforms and CRM systems.

Desired Experience:

  • Minimum of 1-2 years of experience in a customer service or mental health support role.
  • Experience working in a healthcare or mental health treatment setting is a plus.
  • Prior experience with online chat support or telehealth services preferred.

Salary & Benefits:

  • Salary Range: $25 - $30 per hour
  • Currency: USD
  • Frequency of Payment: Monthly
  • Maximum Experience Required: 2 years
  • Qualification Required: Bachelors Degree in relevant field
  • Employment Status: Full-time
  • Benefits: Health insurance dental and vision coverage retirement plan paid time off

Job Tags

Hourly pay, Full time

Similar Jobs

BODY20 Hinsdale

Fitness Coach Job at BODY20 Hinsdale

 ...Description Benefits: ~ Employee discounts ~ Paid time off ~401(k)~ Opportunity for advancement Launch Your Career in Fitness! Are you pursuing (or have you completed) a degree in Exercise Science, Kinesiology, or Sports Management? Want hands-on... 

USASJB

Data Entry Clerk - Work from Home Job at USASJB

 ...Work From Home Opportunities Earn money from home by participating in paid surveys - data entry clerks - customer service representative - part time. We are trying to find individuals across the country to participate in paid surveys - apply ASAP! We offer you... 

Bank of America

Global Markets Trading Assistant Job at Bank of America

 ...: This job is responsible for maintaining already developed trade control processes, such as trade booking, trade validation, and...  ...between front office risk systems and back office sub ledgers, assisting the front office with trade bookings for a number of derivative... 

WMCHealth

Lead HVAC Mechanic Job at WMCHealth

 ...To assure a healthy, comfortable Hospital environment through the proper operation, control and maintenance of the heating, ventilating and air conditioning systems and or any other duties as directed to maintain compliance. RESPONSIBILITIES: Guides, directs,... 

Air Evac Lifeteam

Helicopter Pilot: FAA Class II Medical Certificate Job at Air Evac Lifeteam

 ...Regulations, Air Evac EMS Operations Manual, and all state and municipal regulations. Operates the aircraft in a safe and efficient...  ...world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response...